Privacy Policy

Last Updated: March 29, 2026

Social Hermit Collective (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our WooCommerce-powered website.

This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

a. Information You Provide

When you interact with our store (powered by WooCommerce), we collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely via third-party gateways; we do not store full payment details)
• Account details (if you create an account)

b. Automatically Collected Information

We automatically collect certain information when you browse our site:

• IP address
• Browser type and device information
• Pages visited and interactions
• Referring website

c. Cookies and WooCommerce Tracking

We use cookies and similar technologies, including those set by WooCommerce, to:

• Keep track of cart contents
• Enable secure login sessions
• Save your preferences
• Analyze traffic and performance

WooCommerce may set cookies such as:

• woocommerce_cart_hash
• woocommerce_items_in_cart
• wp_woocommerce_session_*

2. How We Use Your Information

We use your personal information to:

• Process orders and payments
• Ship products and provide tracking
• Communicate with you about your orders
• Provide customer support
• Improve website performance and user experience
• Send marketing emails (with your consent)
• Prevent fraud and enhance security

3. Payments (WooCommerce Integrations)

We use third-party payment gateways (e.g., Stripe, PayPal) to process payments securely. These providers handle your payment data in accordance with their own privacy policies.

We do not store full credit card details on our servers.

4. Sharing Your Information

We may share your personal information with:

a. Service Providers

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., Canada Post, courier services)
• Hosting providers and WordPress/WooCommerce plugins
• Email marketing platforms

b. Legal Requirements

We may disclose your information where required to:

• Comply with Canadian laws
• Respond to legal requests
• Protect our legal rights

5. Data Retention

WooCommerce stores order and account data for as long as necessary for:

• Order fulfillment
• Tax and accounting obligations
• Legal compliance

You may request deletion of your personal data, subject to legal limitations.

6. Your Rights (Canada – PIPEDA)

Under PIPEDA, you have the right to:

• Access your personal data
• Request corrections
• Withdraw consent (subject to legal or contractual restrictions)

7. Your Rights (GDPR – EEA Users)

If you are located in the EEA, you have the right to:

• Access, update, or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

8. Data Security

We implement appropriate safeguards including:

• SSL encryption
• Secure hosting environment
• Limited access to personal data

However, no system is completely secure.

9. International Data Transfers

Your information may be transferred outside Canada (e.g., to the United States) through our service providers. We ensure appropriate safeguards are in place.

10. Children’s Privacy

Our store is not intended for individuals under the age of majority in their province or jurisdiction.

11. Marketing Communications

You will only receive marketing emails if you opt in. You may unsubscribe at any time using the link provided in our emails.

12. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes take effect immediately upon posting.

14. Contact Information

If you have questions or requests regarding your personal data, contact us by using the form provided on our Contact page.