Last Updated: March 29, 2026
Welcome to Social Hermit Collective. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.
1. Overview
This website is operated by Social Hermit Collective. Throughout the site, the terms “we”, “us” and “our” refer to Social Hermit Collective. By visiting our site and/or purchasing something from us, you engage in our “Service”, and agree to be bound by these Terms.
2. Eligibility
By using this site, you confirm that you are at least the age of majority in your province or territory of residence in Canada, or in your state in the U.S.A., or that you have given consent for a minor dependent to use this site.
3. Products
We sell physical goods including, but not limited to:
- T-shirts
- Hoodies
- Sweatshirts
- Hats and Beanies
- Canvas Prints
- Stickers
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without notice.
4. Pricing and Payment
- All prices are listed in Canadian Dollars, and are subject to applicable taxes (e.g., GST, HST, PST) based on your province.
- Prices may change without notice.
- We reserve the right to correct pricing errors.
- Payment must be made in full at checkout, using accepted payment methods.
5. Orders
- We reserve the right to refuse, limit, or cancel any order at our discretion.
- If your order is canceled after payment, a full refund will be issued.
- You agree to provide accurate and complete billing and shipping information.
6. Shipping and Delivery
- Shipping times are estimates and not guaranteed.
- We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
- Risk of loss transfers to you upon delivery to the shipping address provided.
7. Returns, Exchanges and Refunds
- Our return and exchange policy allows you to submit claims within 30 days of receiving the product for issues such as misprints, damage, or defects.
- Items must be unused, unworn, and in original packaging.
- Certain items (e.g., final sale or custom items) may not be eligible for return.
- For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. If the issue is deemed an error on our part, we cover it at our expense.
- Refunds will be processed to the original payment method, after inspection.
8. Subscription Terms (if applicable)
If you subscribe to a recurring product or service:
- Billing: You will be charged on a recurring basis (e.g., monthly) as disclosed at checkout.
- Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date.
- Cancellation: You may cancel at any time through your account or by contacting us. Cancellation applies to future billing cycles.
- Price Changes: We reserve the right to modify subscription pricing with reasonable notice.
9. Privacy Policy
Your privacy is important to us. Our collection, use, and disclosure of personal information are governed by our Privacy Policy.
We collect information such as:
- Name, email, and contact details
- Shipping and billing addresses
- Payment information (processed securely via third-party providers)
We use this information to:
- Process orders and payments
- Provide customer support
- Improve our services and marketing (with consent where required)
10. Compliance with Canadian Privacy Laws (PIPEDA)
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Under PIPEDA, you have the right to:
- Access your personal information
- Request corrections to your data
- Withdraw consent to data collection (subject to legal or contractual restrictions)
We implement appropriate safeguards to protect your personal information against unauthorized access or disclosure.
11. GDPR Compliance (For EU Customers)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
- The right to access, update, or delete your personal data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
We process your data based on lawful grounds such as consent, contractual necessity, or legitimate interests.
12. Intellectual Property
All content on this site—including logos, designs, images, and text—is the property of Social Hermit Collective (except artwork owned by the original artist, whose works are displayed on our website and on the physical products offered for sale on our website, in which case, those images are the property of the original artist), and is protected by Canadian and international copyright and trademark laws. Unauthorized use is strictly prohibited.
13. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Violate any laws or regulations
- Attempt to interfere with the site’s security or functionality
14. Limitation of Liability
To the fullest extent permitted by applicable Canadian law, Social Hermit Collective shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or products.
15. Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties or conditions of any kind, except as required under applicable consumer protection laws in Canada.
16. Indemnification
You agree to indemnify and hold harmless Social Hermit Collective from any claims, damages, liabilities, and expenses arising from your breach of these Terms or misuse of the Service.
17. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts located in British Columbia.
18. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.
19. Contact Information
If you have any questions about these Terms or your personal information, please contact us by using the form provided on our Contact page.
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
